Frequently Asked Questions
- What kind of shirts do we print on?
All tees are 100% cotton. Cut to avoid mess. Durable double-stitched bottom hem and sleeves. Please note, lighter color combos will appear with a rustic look on the heather gray t-shirts (ie. powder pink). Keep in mind darker color combos look best on this particular t-shirt color.
- How do I pay?:
Our shop tab is now set up through our artfire shop and their rapid cart feature: www.FurryTwang.artfire.com. When you click on the shop page, a random selection of what's available will show up. To see more, simply click the refresh button in your browser or to see full selection of items available please visit www.FurryTwang.artfire.com. This will take you away from the Furry Twang main site, but items can be purchased from artfire. The process is the same and checkout is fast, secure, and easy.
Each item clicked on will have it's own description with sizing info. For full description and additional photos, you'll need to click 'item page' in the pop-up box and you'll be directed to our artfire shop.
Artfire account NOT required to checkout. Checkout is through paypal, but paypal account is NOT required. Please note, your order is not complete unless you have finished the paypal step. You'll either log-in to your paypal account and confirm payment, or you'll follow the link to checkout without a paypal account.
Please feel free to contact me with any questions on the checkout process!
- How long will it take to receive my order?
Orders usually ship within 48 hours of order placement. Please note all collars are hand sewn and may take 2-3 days to complete. All items ordered will be shipped together once order is completed.
- Shipping Method:
We ship using USPS First Class Mail at a flat fee of $2 no matter how small or large your order is. Your items will arrive in 5-10 business days. Priority shipping is available upon request for an additional fee of $2. Priority mail packages arrive within 2-3 business days of ship date. Please contact us once order is placed to receive this shipping method. bark@furrytwang.com
- How do I find my dog's size?
Click here for the size chart for all products.
- I'm a retailer and love your products. Do you offer them at wholesale rates?
Yes, we offer all products available at wholesale and would be delighted to hear from you. Please send the following info to us at: bark@furrytwang.com.
Type of Business/ Store Name/ Mailing Address/ Telephone Number/ Email Address/Website (if applicable). You will receive a response within 24 hours.
- I Need To Return My Item, What Should I Do?
Returns and/or exchanges are allowed within 5 days of order receipt. All returns and exchanges are subject to a $2 restocking fee as each item is custom made just for you. Buyer will also be responsible for all shipping fees associated with the return or exchange.
Sizing charts are provided throughout the site. Be sure to check your pet's measurements before ordering. Call or email me for help choosing the right size for your furry pal!
Unfortunately, we can not accept returns or exchanges for items with a custom phrase or design as those items can not be resold. Thanks for understanding.
- I want my pet added to your photos page, what should I do?
Peachy! We'd love to add your furry pooch to the photos tab. Simply email us your photo as a jpeg file to cooper@furrytwang.com
- Tell Me About Your Totes and Bandannas.
Totes are 100% cotton and come in the following sizes: 15 1/2 inches in height and 14 1/2 inches in width. They are the perfect size for your furry friends goodies and make a dandy little 'going to grandma's bag". Bandannas come in white and are 100% cotton. Please see sizing chart to find the best fit for your pooch.
- Tell Me About Your Collars.
Our collars are the newest addition to the Furry Twang line. They come in 3 sizes Small, Medium, and Large. We have message collars and ribbon collars in a variety of widths!
Message collars are first printed onto 100% organic cotton ribbon, sewn onto durable hemp webbing or black or khaki nylon webbing, and hardware is applied. While we stand behind our durable collars, no collar is indestructible. Safety is of utmost importance! All collars are quadruple stitched in pressure sensitive areas for maximum durability. Collar should only be used for it's intended purpose and should be replaced as needed.. After purchase, the use of this collar is the customer's sole responsibility. Please use only for intended purpose.
We also have a new line of GO GREEN collars made with 100% hypoallergenic hemp webbing. Purchase here.
Safety is of utmost importance! All collars are quadruple stitched in pressure sensitive areas for maximum durability. Collar should only be used for it's intended purpose and should be replaced as needed.. After purchase, the use of this collar is the customer's sole responsibility. Please use only for intended purpose.
For other fun southern gift items, check out our Chicky Twang site: www.ChickyTwang.etsy.com
- How Should I wash my Tees and Bandannas?
Machine Wash Cold. Turn tees inside out. No Bleach, No Fabric Softener. Tumble Dry Low.
- I need a custom order, how do I do that?
For custom orders, please email me: Bark@furrytwang.com. I will create a custom listing and send you the link to purchase. Checkout process is the same as above! It's that easy! I can print any custom phrases, colors, etc you'd like onto a dog collar, dog t-shirt, dog bandana, or tote, so get CREATIVE and send me what you've got!
